Numsa Financial Services
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Numsa Financial Services
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJS
Joyce S
1 reviews | Active since Apr 2026
9 Apr 2026, 19:07
Unpaid Insurance Claim
Iam writing to lodge a formal complaint regarding the rejection of a life insurance claim, which I believe has been handled unfairly and unreasonably by the insurer. Policy Details: Insurer: NUMSA Financial Services Application Date: August 2025 First Premium Deduction: 01 October 2025 Background: I app**** for the above life insurance policy in August 2025 and provided all required information, including accurate banking details for premium collection. Despite this, the insurer only began deducting premiums in October 2025. This delay was entirely outside of my control, and I was not informed of any issues, delays, or actions required from my side. The insured passed away in March 2026, after which I submitted a claim in good faith and in accordance with the policy requirements. The insurer has since rejected the claim. Grounds for Complaint: I respectfully submit that the insurer’s decision is unfair and inconsistent with principles of good faith and fair treatment for the following reasons: * I fully comp**** with all requirements at the time of application * The delay in premium collection was caused by the insurer’s own administrative processes * I was not notified of any delay or its implications on my cover * I was not given any opportunity to address or correct any alleged issue * The insurer has failed to act in a transparent and fair manner It is unreasonable for the insurer to rely on circumstances created by its own delay to deny a valid claim.
Helpful (0)
|Replies (0)JS
Joyce S
1 reviews | Active since Apr 2026
9 Apr 2026, 19:07
Unpaid Insurance Claim
Iam writing to lodge a formal complaint regarding the rejection of a life insurance claim, which I believe has been handled unfairly and unreasonably by the insurer. Policy Details: Insurer: NUMSA Financial Services Application Date: August 2025 First Premium Deduction: 01 October 2025 Background: I app**** for the above life insurance policy in August 2025 and provided all required information, including accurate banking details for premium collection. Despite this, the insurer only began deducting premiums in October 2025. This delay was entirely outside of my control, and I was not informed of any issues, delays, or actions required from my side. The insured passed away in March 2026, after which I submitted a claim in good faith and in accordance with the policy requirements. The insurer has since rejected the claim. Grounds for Complaint: I respectfully submit that the insurer’s decision is unfair and inconsistent with principles of good faith and fair treatment for the following reasons: * I fully comp**** with all requirements at the time of application * The delay in premium collection was caused by the insurer’s own administrative processes * I was not notified of any delay or its implications on my cover * I was not given any opportunity to address or correct any alleged issue * The insurer has failed to act in a transparent and fair manner It is unreasonable for the insurer to rely on circumstances created by its own delay to deny a valid claim.
0
Replies (0)VF
Venessa F
1 reviews | Active since Sept 2025
22 Sept 2025, 19:40
Disappointing Service and Overdeduction Issues
I am extremely dissatisfied with the service I have received regarding a serious issue with my NUMSA funeral policy. From July 2021 to February 2023, my account was incorrectly deducted R533 instead of the correct amount of R278 per week. To make matters worse, the refund I received was approximately R2,000, which does not accurately reflect the significant overdeductions I experienced. Despite my multiple attempts to seek clarification and resolution, I have yet to receive any response. This lack of communication and support is incredibly frustrating and unacceptable. I sincerely hope that NUMSA will improve its customer service and resolution processes in the future.
Helpful (0)
|Replies (0)VF
Venessa F
1 reviews | Active since Sept 2025
22 Sept 2025, 19:40
Disappointing Service and Overdeduction Issues
I am extremely dissatisfied with the service I have received regarding a serious issue with my NUMSA funeral policy. From July 2021 to February 2023, my account was incorrectly deducted R533 instead of the correct amount of R278 per week. To make matters worse, the refund I received was approximately R2,000, which does not accurately reflect the significant overdeductions I experienced. Despite my multiple attempts to seek clarification and resolution, I have yet to receive any response. This lack of communication and support is incredibly frustrating and unacceptable. I sincerely hope that NUMSA will improve its customer service and resolution processes in the future.
0
Replies (0)