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edwina E
1 reviews | Active since Aug 2015
24 Aug 2015, 18:51
terrible nutristart oats
Good day I bought 6 boxes of nutristart smooth oats chocolate and cinnamon flavour, this has been the worst cereal I have tasted, I sent a mail on the 15th of august to nutristart and they rep**** than you will get back to shortly, what do I do with the 6 boxes I bought from pick and pay, and using artificial sugar is not good, my email is [Email Removed] . The chocolate is less in the cereal, this product of your's is a flop
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Nutristart's replyOfficial
25 Aug 2015, 08:23Hello edwina taz,
I refer to your comment regarding NutriStart and want to thank you for your input.
We appreciate your feedback raising your concerns, NutriStart values customer satisfaction. We strive to be a dynamic innovative company born out of entrepreneurship; we put the happiness and well-being of our customers first.
We assume that you purchased the black box of NutriStart Xylitol which is a cane sugar free product and contains 50% of your daily NRV. Although we have a strong support base on the Xylitol range, we realized that such a specialized formulation does not fall in everybody's taste.
We have now launched the NutriStart Active variant that contains brown sugar instead of a sweetener. Our team decided to forward you complimentary stock of the NutriStart Active.
Please can you also forward the email of the 15th of August as we want to investigate why your initial query was not answered. We pride ourselves in responding to complaints / concerns immediately without delay.
Enjoy the rest of your day.
Kind regards,
On behalf of Lize Fouch?
Chief Executive Officer
I refer to your comment regarding NutriStart and want to thank you for your input.
We appreciate your feedback raising your concerns, NutriStart values customer satisfaction. We strive to be a dynamic innovative company born out of entrepreneurship; we put the happiness and well-being of our customers first.
We assume that you purchased the black box of NutriStart Xylitol which is a cane sugar free product and contains 50% of your daily NRV. Although we have a strong support base on the Xylitol range, we realized that such a specialized formulation does not fall in everybody's taste.
We have now launched the NutriStart Active variant that contains brown sugar instead of a sweetener. Our team decided to forward you complimentary stock of the NutriStart Active.
Please can you also forward the email of the 15th of August as we want to investigate why your initial query was not answered. We pride ourselves in responding to complaints / concerns immediately without delay.
Enjoy the rest of your day.
Kind regards,
On behalf of Lize Fouch?
Chief Executive Officer
Nutristart's reply25 Aug 2015, 08:23
Official
Hello edwina taz,
I refer to your comment regarding NutriStart and want to thank you for your input.
We appreciate your feedback raising your concerns, NutriStart values customer satisfaction. We strive to be a dynamic innovative company born out of entrepreneurship; we put the happiness and well-being of our customers first.
We assume that you purchased the black box of NutriStart Xylitol which is a cane sugar free product and contains 50% of your daily NRV. Although we have a strong support base on the Xylitol range, we realized that such a specialized formulation does not fall in everybody's taste.
We have now launched the NutriStart Active variant that contains brown sugar instead of a sweetener. Our team decided to forward you complimentary stock of the NutriStart Active.
Please can you also forward the email of the 15th of August as we want to investigate why your initial query was not answered. We pride ourselves in responding to complaints / concerns immediately without delay.
Enjoy the rest of your day.
Kind regards,
On behalf of Lize Fouch?
Chief Executive Officer
I refer to your comment regarding NutriStart and want to thank you for your input.
We appreciate your feedback raising your concerns, NutriStart values customer satisfaction. We strive to be a dynamic innovative company born out of entrepreneurship; we put the happiness and well-being of our customers first.
We assume that you purchased the black box of NutriStart Xylitol which is a cane sugar free product and contains 50% of your daily NRV. Although we have a strong support base on the Xylitol range, we realized that such a specialized formulation does not fall in everybody's taste.
We have now launched the NutriStart Active variant that contains brown sugar instead of a sweetener. Our team decided to forward you complimentary stock of the NutriStart Active.
Please can you also forward the email of the 15th of August as we want to investigate why your initial query was not answered. We pride ourselves in responding to complaints / concerns immediately without delay.
Enjoy the rest of your day.
Kind regards,
On behalf of Lize Fouch?
Chief Executive Officer