Bad service delivery

We have ordered one of they're best traveling systems at the baby Expo 2 December 2019. When we placed the order they assured us that we will receive the travel system by 31 January 2019. I started receiving communication on 24 January 2019 to tell me that the shipment is on its way. After multiple messages on Facebook we were told that we will received the system on Monday 25 February 2019 according to the person that I spoke to, but we haven't received anything as yet. My wife asked them today on Facebook if there is any update and she hasn't received any reply as yet. We have been tracking the package ourselves and it is still in Johannesburg.

I am really disappointed with the customer service and delivery.