Bad service and empty promises

Disappointed with Nula, their team and the product

I’ve decided to write this complaint in bullet form to make it shorter. Contact me if you want the full and true version of how Nula treats customers that supported them from the start when they only had 1 travel system....... one product.

• Empty after sale service promise by the owner herself • Staff very unfriendly on the phone just want to get rid of you • My travel system, NulaBug the very first one they brought into the country doesn’t lock or close properly (hazard for new baby) • Appointments tried to be moved as it suits them after informing them of days I can’t be there • I apparently MISUSED my travel system, so they can’t fix or replace it • Apparently, I had to service my pram. See point 1. No service offered. Empty promise. • Travel system used for approximately one year • Travel system was used on a flight, twice and local flights • Always left in my car boot, flat and neatly next to each other (base and carrier/seat) • Was only used in malls and around my suburb • Rude email sent by staff claiming that they sent me the correct quote to fix and replace, when they sent incorrect quotes. • Absolutely no contact from the owner herself

I used to promote this brand where ever I went. I will now tell everyone how shocking their brand and service is and that there is NO after sale service from the company