ZERO Customer Service

A few months ago, I had a problem with a newly purchased Sunbeam Toaster.

I asked (via this email address) who I could contact to discuss and someone by the name of Brian van der Westhuizen emailed me and said he could help.

I emailed him and asked my question. I waited for his response for 7 days and when he failed to reply I exchanged the toaster for another brand.

FYI - I'm not likely to purchase any other Sunbeam product based on this level of service.