Terrible customer service and e mail responses

What an experience... I've send an e-mail a week before placing an order of T con board for my JVC tv.

E- mail address was ***. Even today I haven't receive feed back from nu world Wynberg.

I went personally after my failed e-mail attempt. I was referred by security to go straight to sales department, but the help I received was nu world employee to give me an old damaged T con board to test it.

Second attempt was yesterday, I was also given an old damaged T con board and nu world employee wanted me to pay R650 for that T con board.

I tested him by saying I want to swipe my card as I don't have cash with me. I wanted evidence that I was sold an old broken T con board by nu world employee. After I told him that I want to swipe he told me to take it. As we are speaking, I'm sitting with two damaged t con board from nu world and I'm looking for new T con board.

The same guy told me to send an e mail to ***, which I did same day.

Today I called in asking to speak to a manager about nu world service and delay on responding to customer e mail as this was the second e mail to defferent e mail address. Switchboard told me to hold while they transferring me for a long time after my call was cut off by nu world switchboard.

It seems like nu world employees don't respect customers and there is no accountability for their actions based on their behavior towards customers.

Even now I'm still waiting for feedback from nu world Wynberg.