No Response From Nu-World Industries

I have contacted Nu-World Industries by phone and via email on numerous occasions and have been **** to over and over by the spares department in Cape Town and,despite 4 emails to their customer care address and the same to their spares department, I have had no response from them at all. I purchased a Goldair oven from Builder's warehouse 3 years ago. To date, I have had 4 technical problems with it, one of which was resolved under warranty and the other 3 I have attempted to resolve myself. However, for each of the 3 latest problems that I have had, I have struggled to get spares from Nu World Agencies.

The issues have been: • Bottom element blown (open circuit). I ordered an element on 16th March 2020. On the 23rd March, just prior to lockdown, I was advised that a new replacement part was still not available but a 2nd hand part could be given to me. I collected this on the 3rd June and installed it. • Within a few days of having a working oven, it stopped working again and, on inspection, I found that the multiswitch (for the oven element selection) had burnt on the contacts supplying power to the bottom element. I phoned in to Nu-World to order a replacement part to find that, once again, there is no stock country-wide. • The third issue that I have is the soft closing function on the oven lid which failed, with no spares available at time of enquiry.

I am at a loss as to how to resolve my problem.