NO
Natasha O
1 reviews | Active since Sept 2021
06 Sept 2021, 12:12
Nu skin refund
I bought a lumi spar . I have had it for a month has not worked on my skin at all . I call the customer Center to ask what I need to do for a refund and was told they do not do refund sell it and get your money back that way . This is no customer service special for a over seas company this big bad business practice first of all and how can I sell a second hand Prouduscts to somebody when it does not work on my self . Surly there is customer consumer act of refunding a client if not happy with product
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Nu Skin's replyOfficial
06 Sept 2021, 17:56Hi Natasha,
On behalf of Nu Skin South Africa, we would like to extend our sincerest apologies for the experience you’ve had with our ageLOC LumiSpa Device.
Our Customer Service Team have advised that they’re in communication with you regarding this issue, we understand your frustration regarding the refund and your case has been escalated to the relevant department to ensure that you’re satisfied.
Nu Skin offers a 2-year replacement warranty on all our devices should they be faulty to which we will happily replace your item. Should you have an adverse reaction to any of our products we will also offer a refund as we pride ourselves on giving our 100% service to ensure that our customers’ need is being met.
Kindly do respond to the email that was sent to you this afternoon so that we can expedite this case.
Kind regards,
Your Nu Skin Social Team
On behalf of Nu Skin South Africa, we would like to extend our sincerest apologies for the experience you’ve had with our ageLOC LumiSpa Device.
Our Customer Service Team have advised that they’re in communication with you regarding this issue, we understand your frustration regarding the refund and your case has been escalated to the relevant department to ensure that you’re satisfied.
Nu Skin offers a 2-year replacement warranty on all our devices should they be faulty to which we will happily replace your item. Should you have an adverse reaction to any of our products we will also offer a refund as we pride ourselves on giving our 100% service to ensure that our customers’ need is being met.
Kindly do respond to the email that was sent to you this afternoon so that we can expedite this case.
Kind regards,
Your Nu Skin Social Team
Nu Skin's reply06 Sept 2021, 17:56
Official
Hi Natasha,
On behalf of Nu Skin South Africa, we would like to extend our sincerest apologies for the experience you’ve had with our ageLOC LumiSpa Device.
Our Customer Service Team have advised that they’re in communication with you regarding this issue, we understand your frustration regarding the refund and your case has been escalated to the relevant department to ensure that you’re satisfied.
Nu Skin offers a 2-year replacement warranty on all our devices should they be faulty to which we will happily replace your item. Should you have an adverse reaction to any of our products we will also offer a refund as we pride ourselves on giving our 100% service to ensure that our customers’ need is being met.
Kindly do respond to the email that was sent to you this afternoon so that we can expedite this case.
Kind regards,
Your Nu Skin Social Team
On behalf of Nu Skin South Africa, we would like to extend our sincerest apologies for the experience you’ve had with our ageLOC LumiSpa Device.
Our Customer Service Team have advised that they’re in communication with you regarding this issue, we understand your frustration regarding the refund and your case has been escalated to the relevant department to ensure that you’re satisfied.
Nu Skin offers a 2-year replacement warranty on all our devices should they be faulty to which we will happily replace your item. Should you have an adverse reaction to any of our products we will also offer a refund as we pride ourselves on giving our 100% service to ensure that our customers’ need is being met.
Kindly do respond to the email that was sent to you this afternoon so that we can expedite this case.
Kind regards,
Your Nu Skin Social Team
NO
Natasha O's updateReviewer Update
04 Mar 2025, 17:47Will never use your stuff nobody was contacted me
NO
Natasha O's update04 Mar 2025, 17:47
Reviewer Update
Will never use your stuff nobody was contacted me