KM
Koketso M
1 reviews | Active since Mar 2018
12 Dec 2020, 09:47
No refund or delivery
I just want to find out is it possible to not have received delivery and refund from Nu skin? I placed an order in August and upon delivery, somehow the delivery guy got lost the product was taken back & no refund has been made yet I am told that the refund was made. It has been 4months now to no avail of either of the two.
Kindly assist
Helpful (0)
Replies (5)0
Replies (5)
Nu Skin's replyOfficial
14 Dec 2020, 07:57We are truly sorry for the issues you have experienced. If ordered from Nu Skin directly we have full transparency of the order including photo’s on delivery. Our Customer Services Team will be able to help you locate your parcel or issue a refund if you would prefer. If as you said your refund is not showing we will be able to provide you proof of this from our side or you can provide proof of non-refund via bank statements into the account originally paid from to show it was never received.
Our Customer Service team will be happy to assist you from 9 AM – 5 PM Monday through Friday (10 AM – 6 PM on Tuesdays). Please contact us on +***3 (select Option 1) or *** – Nu Skin South Africa.
Our Customer Service team will be happy to assist you from 9 AM – 5 PM Monday through Friday (10 AM – 6 PM on Tuesdays). Please contact us on +***3 (select Option 1) or *** – Nu Skin South Africa.
Nu Skin's reply14 Dec 2020, 07:57
Official
We are truly sorry for the issues you have experienced. If ordered from Nu Skin directly we have full transparency of the order including photo’s on delivery. Our Customer Services Team will be able to help you locate your parcel or issue a refund if you would prefer. If as you said your refund is not showing we will be able to provide you proof of this from our side or you can provide proof of non-refund via bank statements into the account originally paid from to show it was never received.
Our Customer Service team will be happy to assist you from 9 AM – 5 PM Monday through Friday (10 AM – 6 PM on Tuesdays). Please contact us on +***3 (select Option 1) or *** – Nu Skin South Africa.
Our Customer Service team will be happy to assist you from 9 AM – 5 PM Monday through Friday (10 AM – 6 PM on Tuesdays). Please contact us on +***3 (select Option 1) or *** – Nu Skin South Africa.
KM
Koketso M's updateReviewer Update
14 Dec 2020, 08:33what am I going to need in terms of being assisted?? do I need the reference number?
KM
Koketso M's update14 Dec 2020, 08:33
Reviewer Update
what am I going to need in terms of being assisted?? do I need the reference number?
Nu Skin's replyOfficial
14 Dec 2020, 08:36Hi Koketso,
Your order number is key or even your Account number but don't worry we can generally find your account with all information associated with it though personal details if you cannot find anything.
We are looking forward to resolving this issue for you.
Your order number is key or even your Account number but don't worry we can generally find your account with all information associated with it though personal details if you cannot find anything.
We are looking forward to resolving this issue for you.
Nu Skin's reply14 Dec 2020, 08:36
Official
Hi Koketso,
Your order number is key or even your Account number but don't worry we can generally find your account with all information associated with it though personal details if you cannot find anything.
We are looking forward to resolving this issue for you.
Your order number is key or even your Account number but don't worry we can generally find your account with all information associated with it though personal details if you cannot find anything.
We are looking forward to resolving this issue for you.
KM
Koketso M's updateReviewer Update
14 Dec 2020, 14:13I have been trying to call since 9am & your phones are not even ringing, may you please have one of your agents call me on ***
KM
Koketso M's update14 Dec 2020, 14:13
Reviewer Update
I have been trying to call since 9am & your phones are not even ringing, may you please have one of your agents call me on ***
KM
Koketso M's updateReviewer Update
14 Dec 2020, 15:34Good day, I received a call from one of your agents & I am pleased with the service and assistance I was given. Thank you very much
KM
Koketso M's update14 Dec 2020, 15:34
Reviewer Update
Good day, I received a call from one of your agents & I am pleased with the service and assistance I was given. Thank you very much