no delivery from Nuskin after more than two weeks

I paid my tegreen capsules in September. on 20 september my parcel was dispatched as per call centre. Somewhere my parcel got lost and after numerous emails and calls from my side I got hold of the call centre wich said I should sort out my problem with the couriers, Dawn wing. I paid Nuskin for delivery and this should be there problem. The manager emailed me today and said if I have a problem I should call him as he could not reach me, but I have no calls at all. Very poor service