CS
Chantel S
1 reviews | Active since May 2010
26 Nov 2020, 20:16
Expensive discomfort
I bought a pricey Lumnispa, received it in record time. However the charger was faulty when I received it. After many mails and following up they have arranged to deliver a new device but will not arrange that the courier take back the faulty device. I have to search for a courier company have it courier and then send the invoice to them.
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Replies (3)0
Replies (3)
Nu Skin's replyOfficial
27 Nov 2020, 14:57We are truly sorry for the issue you have experienced. We have asked that our Customer Service team reach out to you to try and rectify the issue – in general out returns policy like many companies is at your own cost as this is a replacement our team will try to help ???? If you need to contact us you can call us on +***3 (select Option 1) or *** – Nu Skin South Africa.
Nu Skin's reply27 Nov 2020, 14:57
Official
We are truly sorry for the issue you have experienced. We have asked that our Customer Service team reach out to you to try and rectify the issue – in general out returns policy like many companies is at your own cost as this is a replacement our team will try to help ???? If you need to contact us you can call us on +***3 (select Option 1) or *** – Nu Skin South Africa.
CS
Chantel S's updateReviewer Update
27 Nov 2020, 18:41I expect that you contact me as I am the customer? I also suggest you get your facts correct, all companies I have dealt with takes accountability for their faulty equipment. If I returned it for any reasons other than it being faulty I would gladly take accountability
CS
Chantel S's update27 Nov 2020, 18:41
Reviewer Update
I expect that you contact me as I am the customer? I also suggest you get your facts correct, all companies I have dealt with takes accountability for their faulty equipment. If I returned it for any reasons other than it being faulty I would gladly take accountability
Nu Skin's replyOfficial
28 Nov 2020, 07:11Hi Chantel,
We have sent you an email. We have asked one of our Customer Services Team to contact you but as yesterday was Black Friday our teams were extremely busy with an unprecedented amount of calls and emails so we wanted to ensure you also had our contact details as well if you needed a speedier response on hand.
We have sent you an email. We have asked one of our Customer Services Team to contact you but as yesterday was Black Friday our teams were extremely busy with an unprecedented amount of calls and emails so we wanted to ensure you also had our contact details as well if you needed a speedier response on hand.
Nu Skin's reply28 Nov 2020, 07:11
Official
Hi Chantel,
We have sent you an email. We have asked one of our Customer Services Team to contact you but as yesterday was Black Friday our teams were extremely busy with an unprecedented amount of calls and emails so we wanted to ensure you also had our contact details as well if you needed a speedier response on hand.
We have sent you an email. We have asked one of our Customer Services Team to contact you but as yesterday was Black Friday our teams were extremely busy with an unprecedented amount of calls and emails so we wanted to ensure you also had our contact details as well if you needed a speedier response on hand.