WC
Wayne C

1 reviews | Active since Mar 2017

05 Jul 2024, 21:09

*****

On the 22 June I ordered a coffee grinder for R248 ORDER NU1926 and made an immediate payment, a few days later I ordered some lights, solar panels and a kettle.

The second order was delivered before the coffee grinder??? When enquiring on why I have not received the first order, I received an email that they are awaiting parts to send me the complete unit?????

I then sent another email a few days later that I will definitely not be ordering from them again as the order is taking very long.

I now received an email

Your order has been canceled Order NU1926 was canceled because of unforeseen circumstances and your payment has not yet been refunded.

Removed Items Premium Manual Coffee Bean Grinder - Fresh, Flavourful Brews × 1 Dark Wood R 169.00

Subtotal

R 169.00 Shipping

R 79.00 Taxes

R 0.00 Total

R 248.00 ZAR

Why was the order cancelled???? Why was I not refunded???? These people are committing *****!!!! *****ing from clients who complain about their incompetence and appalling service. I will definitely not be leaving this here. All social media will hear about this!!!

0
Replies (5)
WC
Wayne C's update07 Jul 2024, 07:38
Reviewer Update
So I received an email from Nu-Season

Good Day Wayne ,
Thank you for contacting Nu Season ,
You will be refunded within this weekend
Kind Regards ,
Nu Season Support Team

Awaiting refund
WC
Wayne C's update07 Jul 2024, 18:09
Reviewer Update
Explain this email?????? Not my name nor my account number....??????


Hi Lorraine,

Nu-Season has refunded you R248.00 into your bank account ending with ******0683.Please note this refund can take up to 3 business days to reflect in your bank account.If you have any queries, please contact ***.
For any product, order or delivery queries you will need to get in touch with Nu-Season directly.Thank you for using Payfast!Regards
The Payfast Team
https://www.payfast.io
WC
Wayne C's update07 Jul 2024, 18:10
Reviewer Update
Please explain this email...not my account number nor my name????????

Hi Lorraine,

Nu-Season has refunded you R248.00 into your bank account ending with ******0683.Please note this refund can take up to 3 business days to reflect in your bank account.If you have any queries, please contact ***.
For any product, order or delivery queries you will need to get in touch with Nu-Season directly.Thank you for using Payfast!Regards
The Payfast Team
https://www.payfast.io
WC
Wayne C's update08 Jul 2024, 16:36
Reviewer Update
*****ing from your clients is not a way to do business! Was this money paid into a staff members account?????
WC
Wayne C's update08 Jul 2024, 18:30
Reviewer Update
I had just received this email from the idiots at Nu-Season claiming that I had given them the banking details for this Lorraine...when I clearly have the proof of payment that shows my card number!!!!

Good Day Wayne ,
Thank you for contacting Nu Season ,
The funds were reversed to the card that you used for the transaction ,
The card holder 's name is Lorraine and the card number ends in 0683.
Kind Regards ,
Nu Season Support Team