WORST SERVICE AND EXPERIENCE EVER.

<p>My Fiance and I went numetro in grandwest to watch the new movie which was released yestsreday *** the return of the cage. We had prebooked our tickets the morning already as we knew it would get sold out very quick . We arrived at the movie house collected our refreshments and was off to the movie . We were then assisted by a gentleman by the name of ANDILE who had taken our tickets and told us that the movie house is full and that everyone is sitting everywhere . I advised him that our tickets we prebook so i would expect my seats i had booked. He then says that we must follow him he will go check for empty seats . We follow . We gettimg to the movie house snd it extremly full. He walks down the stairs browsing for empty seats he then returns and give off some sort of a giggle as I think he thought this was extremly hilirous . He says there are no seats available . I then repeat myself to this gentlempan as I think he doesnt get the concept of what is happening and that it was a fault of them running the ciniema house . He then tells my fiance and I that we need to go tell the people thats on our seats to move . I then procceded to do so even though this is his job. The gentlemen sitting on our seats advised me that someone is sitting on there seats . I fail to understand how that was my problem . I then advised the gentlemen that they need to go to there seats tell those people to move from there seats . Still nothing was done after this my fiance an i stood there for a good half an hour while the assisant ANDILE was pretend as if he was looking for seats when we established in the beginning already there were none available . My fiance and i ended up leaving and so did the 2 gentlemen that was on our seats . Im extremly disappointed in the service recieved and want something to be done . I feel I wasted my money and time and think this is PATHETIC SERVICE. What ****ed me off the most was that this guy helping us thought that this kind of service was normal. As if its a normal thing that happens. The gentlemen that left also had told us that this Andile guy told them to just sit there. I personally feel that they had over booked the movie and in this made it unpleasant and a inconvience for their customers. </p>