Worst service

<p>Good day Nu Metro, I would like to inform you guys of the hopeless service we have been receiving at your branch in Ballito junction. I would firstly like to bring to your attention, we tried booking beauty and the beast on the 13th of April 2017, we first tried booking at the self service counter and that was down, so we went over to book at the main counter, after about 20mins trying to make our attendant understand the time and movie we wanted to watch, I was ready to pay only to have them scrambling around because they did not know how the card/eft payment worked, after 3 to 4 failed and very embarrassing attempts, my fiancé used her card to pay which then worked.<br />Secondly - so we got to the 12 o clock movie on the 13 of April 2017, stood in the line from 11-40am (we were going to the xtreme cinema) at 12 we were still standing outside not allowed to enter cinema 1, while the ushers were trying to take control of us telling us to stand in a "straight line" at the point I lost it, asking the usher where must stand because I'm already standing to the side, then I suggested simply to either allow us to sit in the vip section or open another entrance to the cinema, clearly it wasn't our fault as the customers who were supposed to be already seated at this time. Then I had the "manager" of the vip tells me that we could not go and sit in the because we didn't have the tickets to sit there, which I then stated to him, just like these tickets say the movie starts at 12 but I'm still outside at 12-10. He could not reply. We stood outside for over 30mins, without knowing why we were standing and waiting. Only reply we got was it will be ready in the next 5mins. <br />I will never set foot in the Ballito branch until change has been made and these things be brought up, management is a dead stick in this branch.</p>