WORSE CINEMA AND CUSTOMER EXPERIENCE

On 30/04/2019 I tried to make a booking online for approximately 1hr45min. I had to repeat the process several times and even entered my credit card details about 4 times. To my horror I received two sets of tickets and was charged for both - this was however rectified and I was refunded at the cinema. The horror continued when we arrived 40 minutes early to purchase snacks for a 3-hour movie. The staff literally moved in slow motion, with no sense of purpose or urgency. We were further delayed by a long queue to enter the movies as only one person manned the tickets to allow entry, which resulted in us missing the first 20 minutes of the movie. The frustration continued as more late comers entered the cinema up to an hour after the movie started - all because Nu Metro did not plan properly and their staff are ill-equipped to understand the basic concept of customer service. Some of the staff were blatantly going out of their way to antagonize the customers with smirks and snide remarks to one another, whilst taking their time to serve the customers. I live closest to Clearwater mall and due to a similar bad experience about two years ago, I started traveling all the way to Monte Casino to watch movies. Not only are they better priced in everything, but the service is first class. We decided to give Nu Metro another chance, but this has clearly been a huge mistake on my part, thinking that surely the attitude and competence of the staff and service MUST have improved in the last 2 years... I strongly recommend that Nu Metro make every effort to take this complaint serious, as I am and I will make every effort and use every platform to my disposal to inform the public of their “options”.