Waiting for REFUND

Its been 4 months since Waterfront Numetro has double charged my credit card and i have been numerous times to the waterfront to get my refund bu no-one can assist.<br> <br> I was asked to bring my statement ? why ??? EVERYONE IGNORING THE MATTER AT HAND.The lady ( forgot her name ) promised me if my money is not in my account ,she will refund my money in Cash.<br> <br> I have spoken to Jay , Alfonso and no-one can give me clarity on the matter .What type of company are you running ? No follow up e-mails .WHERES THE CUSTOMER SERVICE.<br> i do not want free tickets either ? SORT OUT MY PROBLEM <br> <br> NO FOLLOW UP MAIL OR A CALL TO APOLOGIZE FOR THE INCONVENIENCE CAUSED???<br> <br> All i've been given is the run around and not a solution.