VIP experience? Terrible experience

We had a absolutely terrible experience at Canal Walk NuMetro.

The NuMetro App allowed me to book a movie on a date that it was not showing.

We arrived at the cinema excited to enjoy our evening with our VIP experience for my birthday and our date night. We have never tried this out but had high expectations due to the cost of the tickets and the food.

We had no other choice but to watch a different movie with no booked seats. The result is us painfully trying to enjoy the worst movie of the year ( Overboard, also the only one that had open seats in VIP) in the worst seats in the house.

We waited over an hour for our food, which was ice cold when we got it. Never mind that they got BOTH of our food orders wrong (at after an hour of waiting we were hungry enough to just have what we got).

All of the above for a paltry R550 right? What a bargain.

My wife and I don’t get a lot of opportunities to go out together as we have small children. A precious evening wasted.

Please set this right.