Very disappointing experience - NuMetro The Glen

My partner and I recenctly visted the Numetro cinema at The glen Mall, and had a very unpleasant experience. We went to wath the Equilizer 3, experienced loadshedding, no issue there, we know thats expected. The movie goes back up and we continue watching, toward the end of th movie, there's another shutdown (Im assuming the lights came back up) surprisingly after waiting for 5minutes, the movie resumes at a scene beyond where we had initaiily watched, switches off again, and then the movie is done, all of the sudden!!! We go to speak to the manager, she didnt even apologize, was quite arrogant, asked us to go back theywill rewind the movie for us, like really!!! Is this how you treat customers, for the prices you are charging, its extrmely upsetting that this is the service we receive!!!!! I will efinitely not be visiting this branch ever again!