Shocking service given by Nu Metro Staff

I booked a ticket online for a move at the V&A Waterfront. A day later I phoned and requested a refund as I would not be able to make the movie anymore. I was sent a confirmation email confirming that the money will be in my account within 7 working days. After numerous phone calls I was told to go to the bank as there is no mistake on their side. The bank confirmed that no money was sent to my account and that there is no problems with their system. After some more countless phone calls I was finally given the number of Jay, believed to be the supervisor. He promised me that he will get feedback and get back to me. I phoned a week later after not hearing anything, he said he referred the matter to Kelelo. I phoned today to speak to Kelelo myself, she told me that the matter is out of her hands and that Jay is handling it. <br> I then phoned head office and demanded the number of a manager above Jay, I was given a number of Andries.<br> After phoning 2 times the phone is simply not answered. <br> A month later and I am still no closer to an answer of my money of R315.<br> I am utterly disappointed in their lack of service.