Shocking Service!!

My husband and I recently planned our first proper date night in years, which is a rare opportunity for us as parents. We were excited to watch Jurassic World in 4DX — something we had both looked forward to experiencing. We arrived early at Emperor’s Palace and booked our tickets at 14:00 for the 19:45 4DX show, as earlier showings were sold out. We spent the day enjoying the venue and having dinner, eager for the movie experience.

When we entered the cinema just before the movie started, we were shocked to be singled out in front of a seated audience by a NuMetro staff member who demanded to see our tickets. Despite many others already seated, he walked past them all and came straight to us. After checking our tickets, we were told (again, in front of everyone) that we were in the wrong cinema and were escorted out. It turns out NuMetro had booked us into the VIP 2D cinema, not the 4DX experience we clearly asked and paid for.

This was not only embarrassing but incredibly disappointing. What was meant to be a special evening turned into frustration and regret — due entirely to an error on NuMetro’s side. No apology, no proper explanation, just a ruined experience.

We will not be returning to NuMetro.