SHOCKing experience

<p>Went for my daughters birthday to the movies, stood in the queue and the electricity of Menlyn went out/come back. The ONE cashier stood almost 20 minutes wiht the one client whilst the queue got longer and longer. She was not able to communicate to the CLIENTS the issue and I had to ask her what is going on. She reponded that:</p> <p>1) the mangers are all busy with the generators and there are no mangers on the floor/available- TERRIBLE</p> <p>2) They do not have a manual process - how can a business not have a plan B. We were about 10 people at that stage in the queue, they could have easily gave us complementary tickets/beverages or just at least a MANUAL process so that we can PAY. </p> <p> </p> <p>Going back for a later show after taking my kids to eat, there was NOT ONE cashier. The selfservice desk were all blank and not working. Walking around looking for people to assist, I was told I need to buy it at the beverage counter and that the cashier was on LUNCH - ALL OF THEM????? Is it not possible to have a stand that directs people ot the beverage stand for tickets with a message: Please purchase at the beverage counter, how difficult is it???</p> <p> </p> <p>Who runs this circus - do they want to go bankrupt???</p> <p> </p> <p>I obviously left then, taking my kids/money and bad experience home. </p>