Refusal to refund!!

<p>I have been struggling with Nu Metro now for 9 days!</p> <p> </p> <p>On 21 January I made a booking online for 4 movie tickets to go and see SING. The payment was deducted from my account but the online booking system said that my transaction was unsuccessful. I did not want to try it again as I was afraid the transaction would duplicate!</p> <p> </p> <p>I then went into the Emperors Palace cinema where I had tried to make my booking and the manageress on duty said that I would need to pay again as the problem was with my bank (FNB).</p> <p> </p> <p>I could not afford to pay another R360.00 so I was forced to subtract one persons seat (My father was then unable to join us because of Nu Metros glitch in their system). I then purchased 3 tickets @ R239.00.</p> <p> </p> <p>I contacted my bank on the Sunday 22 January and they informed me that the transaction was approved by Nu Metro so Nu Metro would need to contact them to reverse this.</p> <p> </p> <p>After numerous calls back and forth to Nu Metro and my bank this has not yet been done!!!</p>