Refund For errors on website

<p>I tried booking a movie on their website, which when paying gave me an error. I did it again and it still gave me an error. After going through my emails, it came to my attention that the transactions did go through, but the movies were not booked. I booked again and it eventually went through. </p> <p> </p> <p>I have been waiting for a refund and revert for a week now from their helpdesk assistant.</p> <p> </p> <p><br />Here is the email I sent them:</p> <p> </p> <p>"I tried purchasing tickets to a movie later today earlier and the 1st two transactions gave me errors on the website. But upon looking at my emails, it seems the transactions had went through.</p> <p>These are still pending on my statement, but have went off on my card. Eventually one transaction went through.</p> <p>I would like to have the two transactions which happened at 13:19, and 13:21 reversed as they gave me an error on your online portal.</p> <p>My bank also gave me the authorization codes which are, for each transaction:</p> <p>13:19 - 407498<br />13:21 - 608406</p> <p>Also find attached a copy of my online statement for pending debits, which shows 3 transactions for Nu-Metro Commerce for R350.00</p> <p>Thanks"</p>