Poor, untrained, un-energetic Client Service agent

I called the Numetro call centre this morning. Boy oh boy do these people need traing on client service. In fact they first need to break down and understand the word service. In any industry today competition is so tight that ONLY THE SERVICE sets you above or BELOW you competitor. I just spent R875 on 5 movie tickets EXCLUDING my snacks when I get there, one would think that you should receive some sort respect or service if your client will be spending in excess of a R1000 at your institute in under 3 hours. The sad part is that Itumeleng was in no way rude, but his absolute lack of willingness and utterly disinterested manner in which I was handled left me with a bitter taste. I feel like cancelling with Numetro and rather checking if Ster Kinekor can accomodate me. He does not know how to speak to clients. He did not clearly identify himself and the company that I called. He was in now way empathetic, he did not put me at ease by informing me that he sounded rather rushed as if to say I was disturbing his day. And as usual promises made but no delivery. He promised me he will email my tickets... Still waiting! Nu Metro - Please understand, your business is a want - not a NEED