Poor Service - Management Failure

I went to NuMetro in Cornubia on Friday last week and I went straight to the kiosk to ask the attendant there if I could redeem my First Loyalty Plus codes to watch a 3D movie and the lady said yes. I ****en redeemed my code and went back to the kiosk, only to be told that they don't take the voucher that I have just paid for and redeemed, after asking one of your employees. I was so angry because I would have never redeemed it, had the employee not told me that I could. I went to the Manager Rajendra Reddy, who said " I don't know why she told you that", no ****en accountability for their negligence. So now I must be told to go to the Pavillion and see if they have 3D movies available...what the ****!?... I could have redeemed my vouchers at SK or Sun Coast because I had that option but I was advised incorrectly and nothing was done by your management. This is pathetic service!