Poor service at Nu Metro

Last Friday I went to Nu Metro Canal Walk. I went to the movies after 2 years to watch Downton Abbey which I've been for months to watch. You guys ruined my movie experience and although I've complained on two other platforms, I've not received a response. Firstly, I got in line to collect my prepaid snacks 45minutes before the movie started. There was no urgency to serve people and get the lines moving. Nobody adhered to social distancing and none of your employees enforced this either. Nearly an hour later and 10 minutes after the movie started, I was still in the snacks queue and when it was finally my turn, the attendant tells me that they were out of cool drink. She hands me the popcorn and asks me to follow her. She disappeared from our sight and my husband had to go look for her to collect our drinks now Nearly 30+ minutes into the movie. The popcorn wasn't edible. Someone preseasoned it and we tossed it aside to avoid feeling sick. What a waste! Then just when we thought our experience couldn't get worse, we start to hear the movie playing in the adjacent cinema! I will rather spend the extra money to enjoy a movie and picture quality at Ster Kinekor next time.