Poor response from NuMetro management

I tried to make contact with the cinema, but they would not respond. I then went to the cinema and it was not important to them that I was unhappy about the situation. They did not want to hear my concerns.

I then emailed the CEO, Nitesh Matai, several times, but he has not once taken the time to respond, or contact me. I also contacted the call centre manager, Rubaine. All she wants is more information and proof, instead of listening to my query and trying to resolve it.

This has been the most disappointing encounter and I cannot understand how you have individuals in positions who have no time, or place no value on their customers.

It is the management and staff that makes us stop supporting their businesses.