Poor Poor Service on so many levels

<p>I am a regular Nu Metro patron purely based on the proximety of Nu Metro versus Ster Kinekor and the Clicks card benefit.</p> <p> </p> <p>I have several complaints which have all fallen flat with Customer Service.</p> <p> </p> <p>1. Marketing Promos - I tried to enter the Chrsitmas bell and Easter Egg sms competitions whereby you send your promo number after watching a movie and you receive a sms repl with a voucher for tickets/ snacks etc. Having enetered over both Christmas and Easter and roughly 8-10 submissions - sms never worked. I asked the Canal Walk manageress to use my phone and test several promo numners and she said it must be network traffic. This is quite shocking as the business is marketing to draw in more business but from experience not actually backing up the campaign with prizes. </p> <p> </p> <p>2. I recently went to movies with my husband at Canal Walk and slipped on ice-cream on the floor by the ticket line. A cleaner was standing by but didn't clean the floor even after I slipped and hurt my wrist. (which was previously operated on) </p> <p>A fellow patron assisted me and notified the manager. The manager on duty offered no ice or apology but rather opted to blame a nearby Burger King and the cleaning staff. This incident was so poorly handled.</p> <p> </p> <p>3. I tried to join Scene Club via sms as advertised between movie trailers and nobody followed up. I then joined at Canal Walk and was advised I could not make use of online bookings as the website platform was not set up.</p> <p>I prefer to book online so this just makes no sense - to offer patrons a benefit they can't make use of. Again all the marketing with no follow through.....</p> <p> </p> <p>4. Speaking of online booking.. on 3 ocassions I booked AND PAID for tickets online including the more expensive option of VIP tickets and sms payment went through - but the website said payment failed. I contacted the call centre and they confirmed it was a glitch in their system.</p> <p>Were it not for sms banking I would have repeatedly double paid Nu Metro.</p> <p> </p> <p>All in all my biggest gripe is that I work hard and seldom get out and when I do its a movie every 2 weeks with my husband and some escapsim from stress, bills and demands. Movies are not cheap - we should enjoy the experience and not feel ********** or be subjected to sub-standard service.</p> <p> </p> <p> </p>