Pathetic Service

Bought movie tickets at West Gate on Saturday June 24, 2023 at 07:45 PM for Rally Road Racers. Paid R430 when we wanted to go in we got stopped by a old lady who was taking the tickets. She told us the movie didn't start yet and it was for the 8pm movie. She made us sit for for more than a hour saying there was a delay. 9:05 I decided to go in only to find out the movie started on time and there was only 30 minutes left of the movie. So she wasted not only our money but our time as well. Everyone else who bought tickets for thar show was sitting and watching while myself & my family was told we can't go in as it hasn't started yet.

If I didn't decide to go in than we would have paid R430 for mahalah. I'm very angry by what the lady did and only she would know why she done what she done. The service was pathetic as the que's was so long just to buy snacks so why have the self service option if the que's are still long. We were there by 5pm hoping to catch the 6pm movie only to be told there isn't one. So we stood in the que for over 45 minutes for nothing and all the other people who bought tickets for the earlier show was still quing for snackswhile their movie started a long time ago.

Customer service at West Gate socks big time. They don't even give you spice for your popcorn you have to put salt on so I guess they take the spices home. This was the worse experience I ever had trying to watch a movie.

I want my money back it's just a pity I can't get my time back that I wasted at this pathetic cinema.