PATHETIC SERVICE!!!

<p>On Friday the 4th August ,my sister and I went to Nu Metro Canal Walk, not having the slightest idea of how bad our night was going to turn out.</p> <p>We got to the self service station and requested for assistance, of which are guy came over to help us with our tickets. It was his first day and was not trained 100%. Instead of printing the VIP SCENE tickets, he printed the regular 2D tickets. This wasted our time, as we then lost out 25min of the movie (Spiderman). Thank you to the I.T guy (Regan) who assisted and sorted our tickets. Eventually, we got to the VIP snacks and beverage lounge to place our order and then rushed into the cinema, as we've already missed out half an hour! So guess what? They never bothered bringing our order at all! I spent most of the movie on the phone trying to call the cinema itself and ended up calling Canal Walk Centre Management. They eventually got hold of the staff, of which a guy came to ask me if we got our order? Seriously??? This was 45min before the movie ended. So I told him to leave the order and that I'd like a refund! I cannot stress HOW DISAPPOINTED I am in Nu Metro, as this was actually the second bad incident that occurred. The week prior to this, was just as pathetic, as I complained and nobody called me bac**** I will now stop supporting Nu Metro and start going to Ster- Kinekor!!!</p>