NU METRO VOUCHER BOOKLET IS A LIE. THEIR T'S & C'S DON'T MENTION THE FULL STORY.

I bought one of those Nu Metro voucher booklets for 2020 where each month you get a free something with a purchase of something else.

I went to V&A Waterfront to watch a 2D movie using Feb's buy one get one free voucher. To my surprise I could only watch a 4DX movie with the voucher.

I was surprised because after calling Nu Metro and discussing it with the lady at the cinema, Feb's voucher was actually only meant for 4DX movies but didn't want to exclude cinemas that don't have 4DX facilities and so they said on the voucher "with every 4DX/3D/2D movie ticket purchase, get a free one of the exact kind (i.e. 4DX if you buy that, 3D if you buy that, etc.).

The only problem is THE TERMS AND CONDITIONS DIDN'T SAY THAT. It didn't say that 'if you are at a cinema that plays 4DX, you have to watch the 4DX movie'. It said 'Get a free 4DX/2D/3D ticket with the purchase of any 4DX/2D/3D/FULL VIP 2D/3D TICKET'

Here's why I'm upset: 1) Their terms and conditions **** and failed to mention what the voucher actually meant. 2) The t's and c's weren't even ambiguous. They just decided to leave out the part that if the cinema house has a 4DX movie, you have to watch that movie. 3) They didn't even make a plan for me when I am not in the wrong and I didn't even interpret it wrong. NU METRO was the one that left out how to use the voucher. 4) The lady at the counter said that my husband and I were not the only ones to get frustrated about this.

So Nu Metro, if you are reading this, please know that even though I spent R50 on this pathetic attempt of customer loyalty, I will never use your cinema again. You are a perfect example of a huge corporate company that makes so much money they couldn't care if they wronged their own customer.

So you tell me that terms and conditions can be left out because of course no one is perfect. But if the very point of the voucher is to get me to watch 4DX if there is 4DX at the cinema, why wouldn't you state that there? How does that even make sense?

Your team of customer service agents are kind. But they have to deal with annoyed customers like me because of your deceit. So sorry. Won't support any company like this.