Nu Metro really should deal with easy to solve problems better...disappointing

Really dont like writing these reviews, but sometimes it is a last resort. With loadshedding happening, I called through to the helpline to see whether the show would be on, and on confirmation that it would be, I drove an hour to the cinema with my wife for a valentines movie. Only to find the cinema was closed, messing up all our plans. I have since then called the same help line to get some form of compensation, and 4 times now they have said they will call me back with a solution. And never once done so. So disappointed in this service and the general approach of nu metro to keeping clients happy, not to mention the bad information from the help line which created the whole problem in. the first place. Am going to stop wasting my time and money calling and just throw in the towel and say good bye to any decent response.