Nu Metro Pavilion - Refund

We had purchased tickets to watch a movie at Nu-Metro Pavilion scheduled for 10am 14th Feb. Upon our purchase we were not told by the Nu-Metro staff that there was going to be load shedding from 10-12pm, else we would not have purchased tickets. This was blatant dishonesty as staff was aware of the load shedding scheduled. Upon concluding my purchase of popcorn and coke I was then only told by the cashier: \We will be having load shedding today - at any moment now""; then waited a further 30 minutes in the queue not knowing what was the delay; only to realize the system was down. We wasted half the day; so we decided to leave. We came back on the 21st February only to have a similar same situation occur. Fed-up; we requested a refund. Leon Reddy (Manager) then advised us that he will get permission from his seniors; took down my details; promised to log my query immediately; and to drop me an email that Monday. To date;no emails and no phone call! I expect nothing less than my refund!!! """