Nu Metro expensive for nothing

Dear sir/madam

I would like to lay a formal complaint, I booked two tickets on the APP (4th May 2019) for the Avengers 17:00pm show. monies went out of my account and later I received a message of error.

* I contact your call centre, agent Lungelo or Abongile was not very professional, he asked me to make another booking as he cannot assist me and the monies will be reimbursed after 24 to 48 hours to this minute I have not received my money yet *after he couldn't give me answers he put me on hold for almost 30 minutes (using my personal phone) and then said he would transfer me to a manager and waited for another 30 minutes that's when my air time ran up. *I then drive all the way to canal walk and there's not a manage in site for an hour and even when he came there he advise he cannot assist me

I would like my monies to be paid out as soon as possible.