Nu Metro chaotic 'service'

It is known that Nu Metro is in financial trouble but please, don't let you clients pay for a louzy service! This weekend the online system was off but managed to make a booking. When arriving at the cinema at Clearwater Mall the ticket machines were out of order, thus standing in a long cue to get tickets. Then the cue for the refreshments, no biltong for the combo. When finally in the cinema (VIP cinema 6) several people were seated into our 6 pre-ordered seats. After finding somebody to assist they claimed those people were in the wrong seats. NO Nu Metro, those people had the correct G row and correct seats, I checked their tickets before the Nu Metro staff did. There were duplicate bookings point period. Staff said no such thing but tickets show otherwise. Finally seated and then the 6 of us were told to move up one seat, the circus continued only to find out as the movie started already, the one empty seat in the corner was never taken. And last but not least, when going to the male toilet we had to go through a pond of urine to reach the toilets. In fact the last (digsuting) problem reflects perfectly what Nu Metro has become...it is going through the toilet!