Non existent service

Hi, I went to your Grandwest Cinema on 27/06/2018. My account was double debited. The Manager on duty said it would reverse and to date it has still not reversed. I spoke to Rubaine on 02/07/2018 who was going to escalate it... alas... no feedbac****! Called the callcentre a few times too who promised to get hold of the cinema, as the number is always just ringing... and too another empty promise!!!