No show, lies to clients, >1hr wait for refunds

Minnion Movie 9h30 show: bought 6 tickets @9h20, then snacks. In theatre: no lights, no movie. All who went 2 ask when it will start, were told: soon. NO EMPLOYEE IN SIGHT 2 say whats really going on. By 9h56 a spotlight was switched on. End of darkness, still no movie, still no NuMetro communication. I took the 4 kids in my care (5-7years) out to play in the foyer - if the movie starts they have 2 sit still for another 90mins so they needed 2 get rid of some energy. An employee said its not a play area, but couldn't offer an alternative. STILL NO MANAGER. @10h15 an employee came in, said something blew due 2 unexpected loadshedding the previous night (=LIE, it was scheduled centre work, only theatre 7 affected)