no confirmation email

I purchased 4 tickets for dead pool on Friday 19 Feb for the 8 o clock show in canal walk .. After my purchase had been successful I was advised that I would receive two confirmation emails for my booking.. It is now the 22 Feb and still no confirmation emails were received? i checked junk and spam folders yet still nthing..as a result I was to repurchase these tickets at the kiosk(which was extremely disappointing) since I had no reference for my ticket purchases and your consultant was unable to assist .. So I paid for nothing?? And had to pay for an additional 4 tickets again on the same day?? I so i bought 8 tickets which should havenever been the case.. your Numetro mobile application sucks .. i want to be compensated and reimbursed for the online purchases.. call me