Movies with no popcorn at Nu Metro, Century City!

Friday night (18: 11:2022) at Century City, Nu Metro. Made booking online for movie and popcorn!! Got to the movies, no popcorn available!! No problem, these things happen...the staff assures me, I'll be reimbursed for my concession vouchers...I sent my first email the following mrng, received a call a few hours later...Had a chat with the consultant, was assured the matter will be escalated. To date, numerous emails was sent, but no call from the team leader as advised and no credit for the unused concessions.....