Less than 1 ⭐️ for Nu-metro Hyde Park

<p>We thought we'd treat ourselves as a family to a 4XD movie at the Hyde Park branch. We booked online through the Nu-metro website. A payment of R700 came off our credit card. I phoned the customer call centre and Lerato sent me a confirmation email with reference to our booking. Needless to say when we arrived at the cinema our booking seemed not to exist. After redeeming handwritten tickets from the popcorn counter we went in to watch our movie. Only to find that our seats had been double booked. After missing 30 mins of the movie Nu-metro wanted to seat us in front row tickets when we'd booked in the back row. The manager only came out of her office when we demanded our money back. Needless to say we got no joy. We will take this matter further. </p>