Lack of accommodating customers during loadsheddin

I would like to make a complaint about the Nu Metro Galleria branch. We made an online booking for 50 shades of grey which required a booking due to popularity. I made a booking at 12pm on that day for a 14h50 show. <br> <br> 1. The fact that Numetro allowed online customers to make bookings during a load shedding scheduled times slot (eskom released the schedule in the morning of the day in question).<br> 2. The cinema does not make provisions for load shedding and therefore we were not able to watch the show.<br> <br> However my main complaint is regarding the manager at the galleria cinemas. The manageress was unaccommodating, rude and did not care at all about the problem that we were faced with. She could not offer us tickets for the 17h00 show and did not even try to open up a second cinema to help all the customers who missed the previous show. When we asked to book for the next weekend, she could not assist as they only print out schedules for the current week (Friday-Thursday). Quite frankly I am disappointed in the lack of initiative and concern from management. She could not offer any suitable alternative which resulted in us asking for a refund. Therefore Numetro has lost a valued customer