Jumaniji

Okay , so I don't normally rant but I thought this requires me to. I had an extremely unpleasant experience at the @numetrovna Nu Metro V&A cinema and was completely ****ed off. I booked 4 online 4DX tickets to watch Jumanji on the 30th December 2017 at 7:30pm . Firstly I get to the cinema and the self service machine to get your tickets are not working, okay I go to the cashier and they sort it out and I think okay cool that's sorted. We get our munchies and head into the movie. We get inside its dark and the movie has already started . My seats was F5 to F8 which I normally book because its good seats with a nice viewing. I go to the F row only to find other people sitting in my seats which I paid for at R175 each. I walk back to the stairs and the manager is there . I tell him there's people sitting in my seats and he spins me a story about people lost their tickets and he let the people sit wherever they want to . Firstly this is unacceptable ! How do you lose your tickets from the counter to the door? How do you even get into the cinema without a freaking ticket ??? I tell the manager that he has to ask that people to get up so that I can sit in the seats that I paid for with an arm and a leg. He says he cant do that and asked me to please understand. We were 2 couples and obviously wanted to sit next to each other, he offers us separate seats and I would not accept it. He then advises us that he will provide us with 4 other tickets to come watch an other movie. I thought about it and agreed. 2 of us ended up sitting somewhere at the back and my wife and I literally gets the worst seats ever! The last two seats in the front row on the freaking edge. After the movie which I did not enjoy , I go look for the manager (Thulani) I get him and ask him to book the tickets he promised. He then then tells me he can only provide me with 2 tickets , this ****ed me off even more as I paid for 4 tickets and not 2 , He then continues to say that the 2 tickets he will give are 3D tickets. Im like ***??? I paid for 4 4DX tickets which was completely ****ed up because of your mistake and you want to reimburse me with 2 3D tickets? I told him I did not want it and that this is not how you treat your customers. He was clearly not worried and even said I can report him because he is the manager and he can do as he pleases @numetrovna What the hell is happening? How do we pay so much to watch a movie but have to go through this type of experience ??? I would like to know.