Incompetence Poor Customer Relations.

On 9 February 2019 we went into Nu Metro Galleria to buy a gift card for our grandsons birthday. After 40 minutes of fumbling and double debiting our card we walked away very unhappy. As we are now R600.00 out of pocket, I have since been trying to get a refund from them and its been one story after the other. I have been dealing with a bunch of ***********s who call themselves "Customer Care Agents" what a joke I don't think any of them are capable of spelling customer care let alone exercising it. Every time its another delay tactic, they asked for our bank statements showing the transactions which I sent them on 13 Feb I never heard a word from any of the ***********s again until I queried on Monday 18 Feb as to when I would receive my refund. I was then sent a email saying that "Kindly be advised our account department require a proper bank statement reflecting your name and surname as well as Nu Metro transaction." I then said that the statements had been sent. Too which I received this message "Kindly note 3-5 working days from the date we receive your statement that has your full names and displaying 7 days transaction from the date you purchased your gift card" I then sent them a bank statement with the required information to which I was then sent this "Kindly be advised our account department require a proper bank statement Not the online statement , please note this should reflect your name and surname as well as Nu Metro transaction and 7 days after the transaction" Why was I not told this from the start and why do I have to now drive 40km to my bank pay for a statement from them. When all the lazy people at Nu Metro need to do is check their bank statement to make my refund. Are they trying to tire me out so that I give up on my R600.00? I will not go quietly I work hard for my money my next step will be t stand in front of New Metro Galleria with a placard warning people what ******* they are.