Holding now for 16 minutes and counting

I am holding now for more than 19 minutes for someone to answer my call. Your IVR says that my call is important to you. Seriously? So important that I have to wait 19 minutes and counting? This is why I prefer to watch movies at Ster Kinekor.<br> <br> Please make sure some one calls me back.<br> <br> I put down after 19 minutes of holding. I am happy to send you the pictures as evidence.