1 reviews | Active since Aug 2016
Fifty shades girl's nightmare out!
<p>We had the worst cinema experience I have ever in my life had.</p> <p> </p> <p>NuMetro Hyde Park is under the most inept management.</p> <p> </p> <p>When people were seated in the cinema, they took the wrong chairs, the ushers then told the actual ticket holders to find seats elsewhere. Then THOSE ticket holders arrived and wanted their seats. This led to at least 20 minutes of loud arguing and disruption during the movie. With ushers running backwards and forwards down the rows trying to sort seating out.</p> <p> </p> <p>As it turned out, the loud disgruntled customers had to be seated in seats C5-8, right next to me and my friend. They continued to talk through the entire movie and play on their cell phones. Even though we asked them to stop, they just plain ignored us and made a concerted effort to make more noise and commentary.</p> <p> </p> <p>After the movie had finished we went to speak to the manager. His general demeanour was very disengaged with us. We asked him how he could allow this sort of thing to happen in the first place when there is allocated seating. He...wait for it....stuck his hands down the front of his pants! I asked him why he was touching his junk while talking to the customer. His response 'I'm fixing myself!', he then pulled his shirt out, and momentarily exposed his Soviet underwear!</p> <p> </p> <p>Let me just explain that my best friend and I have been waiting for this movie for a long time. We read the books together, at the same time, we saw the first movie with our husbands, who totally didn't get it, and we made a pact to watch the remaining movies together. I, therefore, booked this as a real girl's night out and was so looking forward to the experience. I was driving home trying to decide whether I enjoyed the movie, and honestly, I was so distracted by all the events during the film, that I simply could not absorb enough to make a judgement call on that! Then to be met with the absolutely disgusting attitude of the manager, was just the cherry on top.</p> <p> </p> <p>While we were walking out, we passed a couple who were also upset about the continual disturbances during the movie, who were also very disappointed with their experience.</p> <p> </p> <p>I demand a full refund of the tickets to the credit card we paid with so that I can book elsewhere to watch it again.</p>
I'd like to provide feedback on the way this was handled by your cinema manager Portia Naidoo.
Portia called me and asked me about the incident. Her manner on the phone was professional, attentive, and very down to earth. Portia offered forCindy and I to watch any movie of our choice and specifically asked us to come back to Hyde Park.
We selected the same movie, as, based on my email below, we had missed so much of it.
Portia was friendly on our arrival, she escorted us to the VIP bar where we were treated to complimentary ****tails. We ordered a few other things in addition and felt very spoilt. The follow-up service from the VIP Bar staff was exceptional.
Portia spent time talking to us and had Tommy the pther manager come and apologise as well.
Cindy and I left the theatre feeling utterly treated and happy. We had the full impact of the movie, which we have decided we really loved.
We would like to commend Portia on her sincere and dedicated approach to customer service. She is an asset to your team!
I'd like to provide feedback on the way this was handled by your cinema manager Portia Naidoo.
Portia called me and asked me about the incident. Her manner on the phone was professional, attentive, and very down to earth. Portia offered forCindy and I to watch any movie of our choice and specifically asked us to come back to Hyde Park.
We selected the same movie, as, based on my email below, we had missed so much of it.
Portia was friendly on our arrival, she escorted us to the VIP bar where we were treated to complimentary ****tails. We ordered a few other things in addition and felt very spoilt. The follow-up service from the VIP Bar staff was exceptional.
Portia spent time talking to us and had Tommy the pther manager come and apologise as well.
Cindy and I left the theatre feeling utterly treated and happy. We had the full impact of the movie, which we have decided we really loved.
We would like to commend Portia on her sincere and dedicated approach to customer service. She is an asset to your team!
