Excellent customer service

I requested a refund for tickets bought online, where the website said the purchase failed, but the amount was deducted from my account. The NuMetro staff contacted me the same day that I sent the mail regarding the refund, and my query was resolved within 24 hours - this is one of the best customer service experiences I've had to date.

To top that, all my movie experiences at NuMetro has always been good - clean and well maintained theatres, restrooms and foyers, the staff have always been very friendly and helpfull.