Dissatisfied with the poor service

I had booked and paid for 2 tickets for 50 Shades of Grey 2 weeks ago.<br> I went to the Pavillion on Saturday at 11:30 to watch my show and there was load shedding.<br> I understand that this is no fault og Nu Metro but rather Eskom- however there was no system in place what so ever.<br> The system was down, so i had to wait forever to receive my voucher, the system was down so I could not re book for another show, I was told to just keep checking.<br> I live in Phoenix and to travel all the way to Westville to watch a movie is not only time consuming its also costly!<br> I tried to book online for a later show, however your system did not allow it, i tried calling the call centre to query, and it just had me on hold for 15 minutes ( at my cost).<br> My fiance and I had to drive again at night to book, and was told all is full, so I was given another voucher- which i then redeemed and booked for Sunday 12:15.<br> Arrive at Nu Metro at 12:15pm, and guess what????load shedding again!!!!<br> So the same process once again, no system in place, unable to re book- was told to try again later!<br> Nu Metro sucks!!!!please adapt and have some consideration for loyal cusstomers- have a system in place to accomodate