Customers should be priority

I am very disappointed and the level of service I have received while trying to book a party. In a time where your industry has suffered so much due to lockdowns and covid restrictions, I would have thought that customers are your first priority. I sent a message on your facebook page yesterday, it was read...no response. I then called into your call centre and they assured me numerous times that someone would CALL me today regarding my upcoming event. I gave the date and the amount of guests. I specifically asked for a phone call so I could discuss this with someone. No phone call was received but instead I received an email from Tridalia asking me for pretty much the same information I had already given. When I called her about 10 mins after receiving her email she had no recollection of emailing me at all. I was then told that there are no discounts or packages offered for anything under 20 tickets. Very disappointing. During this time when things are tough for everyone, not many people are able to take 20 people to the movies let alone 10 or 15 so I am shocked to hear that you do not offer any discounts or package deals (or even a discount on confectionary) for anything less than 20 tickets. This makes it very hard for the average person to support your business especially when we as the customer have to work so hard just to get an answer out of your team. Sad!