Complaint

<p>Booked online 13/01/17 payment didn't complete, although funds deducted from by bank account. Emailed Menlyn@numetro twice & called ********** 301 no response. Called ********** 46362 held on for 30min, no answer. I'd like to find out if my booking did in fact go through & why my loyalty cards weren't accepted when booking online. Please advise ASAP</p>