Broken booking system. *********** staaf at venue could not resolve it ether.

I bought tickets on their website for Top Gun. Got a ticket reference no. This did not work at Menlyn Mall, and I had to buy a second round of tickets. The I found a woman telling someone in the row t the entrance she had the same experience. Getting back home I checked the e-mail they have sent me as confirmation, the tickets were booked for The Glen venue? I think this borders on *****.